1. Acceptance of Terms

By accessing and using Servana ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform.

2. Description of Service

Servana is a platform that connects users in Bali with local service providers offering home-related services. The Platform facilitates the discovery, communication, and booking of services between users and service providers.

3. User Accounts

To use certain features of the Platform, you must register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Service Provider Responsibilities

Service providers are independent contractors and not employees of Servana. They are responsible for their own business operations, including but not limited to:

Providing accurate service descriptions and pricing
Maintaining appropriate licenses and insurance
Delivering services as agreed with users
Complying with all applicable laws and regulations

5. User Responsibilities

Users agree to:

Provide accurate information when booking services
Treat service providers with respect
Pay for services as agreed
Comply with all applicable laws and regulations

6. Payments and Fees

The Platform may charge fees for certain services. All fees are clearly displayed before booking. Users are responsible for paying all applicable fees and taxes.

7. Dispute Resolution

In the event of a dispute between users and service providers, Servana may assist in facilitating resolution but is not responsible for the outcome. Users and service providers are encouraged to resolve disputes directly.

8. Limitation of Liability

Servana is not liable for any damages or losses resulting from the use of the Platform or services booked through it. The Platform is provided "as is" without warranties of any kind.

9. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, and software, is the property of Servana or its licensors and is protected by intellectual property laws.

10. Privacy

Your use of the Platform is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

11. Modifications to Terms

Servana reserves the right to modify these Terms at any time. We will notify users of any material changes. Continued use of the Platform after such changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms, please contact us at: [email protected]